The Mailbox

Every hero has a Mailbox. It is the one place that holds anything that could not be handed to you on the spot: a gift from the team, an event reward, a guild invite, a note from a friend, or items that did not fit your bag. Open it from Menu, People, Mailbox. A badge on the Menu tile and a small pill on the screen tell you when something new has arrived.

What arrives

Kind	Where it comes from	What it holds
Gifts	The Lumenfall Team: thank-you gifts, apologies, compensation	A note, and sometimes items, lumens or EXP
Shop gifts	A friend, guildmate or party member who sent you a look, rocket pack or Lumen Pass ("A gift from" their name). See Gifting	The look or rocket pack, to claim. A Pass or emote unlocks at once
Event gifts	A world event, while it is live	A note and a reward, once per event
Guild	A guild officer who invited you while you were offline	The invite, with Accept and Decline right in the letter
Letters	Another hero	Text only
Lumen Post	The game itself	Season payouts, notices, and items that did not fit your bag

Friend invite rewards and welcome-back gifts also come by mail. See Parties and Friends and Daily Rewards and Resets.

The tabs at the top let you filter: All, Gifts, Guild and Letters.

Claiming

Tap a letter to open it. If it has a gift, press Claim. To empty everything at once, press Claim All.

• Items go straight into your bag, never into storage.
• Each attachment is all or nothing. If your bag is full, the rest stays on the letter and says how many items are still waiting. Make room and claim again.
• Lumens and EXP always arrive.
• A short reveal shows each item flying into your bag.

Gifts from other heroes

The first time you open a Shop gift, a YOU RECEIVED A GIFT card shows the gift, who sent it and their message. Press Say Thanks and the giver gets a short thank-you letter, once per gift. It lands in their Letters tab, and they can reply to it like any letter. Tap the gift at the top of the letter to see the card again. A Shop gift never expires and cannot be traded or gifted on. See Gifting.

How long letters stay

When a letter has less than 7 days left, its timer turns warm red. An expired gift that you never claimed is gone, so check your Mailbox now and then.

Your Mailbox holds up to 100 letters. When it gets full, the oldest letters that are read and empty make room first. A letter with a gift you have not claimed is never thrown out to make space.

Writing to another hero

You can send a text letter to any hero once you reach level 10. A letter has a title (up to 40 characters) and a message (up to 400 characters). You can send up to 20 letters a day, with a few seconds between each. Letters carry no items or lumens. To swap items or lumens, use Trading and the Market.

Your letters go through the same word filter as chat. A letter will not reach someone who has blocked you, or who has turned on Block letters from players. You will only see that the hero could not be reached.

Receiving letters

You can reply to a hero's letter right from the Mailbox. If you do not want letters from other heroes, turn on Block letters from players in Settings. Gifts, event rewards and guild invitations still arrive. To stop one specific hero, block them from their player card. See Chat and Emotes.

Guild invites by mail

If a guild officer invites you while you are away, the invite waits in your Mailbox. Open it and choose Accept or Decline. The invite is checked again when you answer, so it only works if the guild still has room, you are not in another guild, and you are past the 12 hour cooldown after leaving one. See Guilds.