Terms of Service

01Agreement

These Terms are an agreement between you and Ancore ("we", "us"), who make and run Lumenfall on iOS, Android, Windows and Mac and this website (the "Service"). By creating an account, playing as a guest or otherwise using the Service, you accept these Terms and our Privacy Policy. If you don't agree, please don't use the Service.

02Eligibility and accounts

You must be at least 13 to play. When you first join you confirm this and accept these Terms. If you're a minor where you live, you need a parent or guardian's permission to play and to make purchases. If we learn an account belongs to someone under 13, we'll close it and delete its data.

You can play as a guest or link Sign in with Apple or Google. You're responsible for everything that happens on your account. A guest account that is lost or unlinked can't be recovered, so link a sign-in before you buy anything (see Support).

03Licence

We give you a limited, personal, non-exclusive, non-transferable, revocable licence to install and play Lumenfall for your own non-commercial enjoyment. We own the game, its code and its content. You may not copy, modify, reverse-engineer or resell any of it, except where the law allows.

04Conduct

Play fair and be kind. Our Community & Child Safety Standards are part of these Terms. You agree not to:

• Cheat, run bots (other than the game's own time-limited auto-hunt), exploit bugs, or use modified or reverse-engineered clients.
• Tamper with, disable or get around Easy Anti-Cheat or the game's other protections. The Windows and Mac app needs Easy Anti-Cheat to play online.
• Buy, sell or trade accounts, currency or items for real money outside the game's own trading features.
• Harass, threaten or hatefully target other players, or post unlawful or sexual content.
• Impersonate our team or moderators.
• Endanger or exploit minors in any way. We have zero tolerance for this.

05Purchases and virtual items

Lumenfall is free to play. You can optionally buy Starshards (premium currency, also earnable through play) and items such as the Lumen Pass, the Starlight Blessing card and starter packs. You earn Lumens by playing. All purchases are one-time; nothing renews automatically. There are no paid random loot boxes.

Lumens, Starshards and items are a limited licence to use inside the game. They have no cash value, can't be cashed out or transferred outside the game's own trade and market features, and may be removed if your account is terminated for breaking these Terms.

On phones, Apple or Google processes payment. In the Lumenfall app for Windows and Mac, payment is processed by Xsolla, our authorised reseller and the merchant of record for those purchases: you buy from Xsolla, which charges any sales tax or VAT, shows the price in your local currency and emails you a receipt. Xsolla's own terms and privacy policy apply to that payment. We never see your card details. Whichever way you buy, purchases belong to your Lumenfall account, so they follow you when you sign in on another device.

Refunds. On iOS, Apple decides refunds (reportaproblem.apple.com); on Android, Google Play does, under their own policies. For a purchase in the desktop app, use the support link in your Xsolla receipt email, or write to [email protected] with the order number. Because Starshards and items are delivered the moment you pay, you ask us to supply them right away and, where the law allows, you lose the right to cancel once they are delivered. This doesn't affect refunds for a purchase that didn't arrive or was charged twice, or any right you have under consumer law. If a purchase is refunded or charged back, we may remove what it granted (or an equal amount of Starshards if it was spent), and repeated chargebacks may lead to suspension.

Rewarded ads are optional and only shown when you choose to watch one. Auto-hunt is limited to a set time each day, which tickets, ads or the monthly card can extend. During beta periods, purchases, rewards and progress may be adjusted or reset, and we'll tell you in the game if so.

06Your content

You keep ownership of what you submit (character names, chat messages, guild notes and similar), and you give us a licence to store, display, relay and moderate it as needed to run the game, for example showing your character name on rankings.

Copyright complaints. If you believe something in the Service infringes your copyright, email [email protected] with: your signature; the work you say is infringed; where it is in the Service (for example a character or guild name); your name, address, phone and email; a statement that you believe in good faith the use is not authorised; and a statement, under penalty of perjury, that your notice is accurate and you are the owner or authorised to act for them. We remove material that is the subject of a valid notice, and we close the accounts of repeat infringers where appropriate.

07Suspension and termination

We may review chat and account activity to enforce these Terms, and we may mute, suspend or permanently ban accounts that break them, are inactive for a long time, or where the law requires. You can stop playing and delete your account at any time.

08Changes to the game

Lumenfall is a live game. We may add, change or remove features, content and balance, and we may suspend or discontinue the Service. Where reasonably possible, we'll give notice in the game of major changes or shutdown. Because virtual items have no cash value, we don't refund for these changes, except where the law requires.

09Disclaimers and liability

The Service is provided "as is". We work to keep it reliable and secure but don't guarantee it will always be available or error-free. To the fullest extent the law allows, we are not liable for indirect or consequential losses. Nothing in these Terms limits any right you have under mandatory consumer protection law.

10Governing law

These Terms are governed by the laws of Israel, except where your local mandatory consumer law says otherwise. If you have a problem, please email [email protected] first so we can try to sort it out.

11Apple, Google and Xsolla

If you got Lumenfall from the Apple App Store: this agreement is between you and Ancore, not Apple, and Apple is not responsible for the Service or its content. Apple has no duty to provide maintenance or support. If the app fails to meet a warranty, you may tell Apple, which may refund the purchase price (the app is free), and otherwise has no warranty obligation. We, not Apple, handle claims about the app, including product liability, legal compliance, consumer protection and intellectual property. You confirm you are not in a U.S.-embargoed country or on a U.S. list of prohibited parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

If you got Lumenfall from Google Play: Google Play's Terms of Service also apply. Google is not a party to these Terms and is not responsible for the Service. Send questions about the game to [email protected].

If you buy in the Lumenfall app for Windows or Mac: Xsolla is not a party to these Terms except for the payment itself, which its own terms govern. Send questions about the game, and about anything you bought that didn't arrive, to [email protected].

12Changes to these terms

We may update these Terms. If the changes are material, we'll update the date above and tell players in the game. Continuing to play after a change takes effect means you accept it.

13Contact us